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UltimateEbike Shipping Policy
All orders over £400 are shipped free of charge and our prices include shipping and VAT to most UK mainland postcodes. If you live in Scottish Highlands, Northern Ireland, Isle Of Man, IOW and other islands you should contact us first to see if there are extra charges for delivery to these area`s prior to ordering.
Customers from Europe, America and Canada should check with us to see if there are extra charges for shipping to these locations prior to ordering.
(All deliveries will need to be signed for)
If the delivery is not signed for and no one is able to receive your delivery then our courier will put a card through your door allowing you to re-book a delivery with the courier or allow you to pick up the order from the depot.
All product will be returned to us if the courier unsuccessfully attempts to deliver the order to you on 3 occasions.
UltimateEbike Ltd, reserves the right to charge a further shipping cost if the customer would like the order to be re sent after it has been returned to us following three failed deliveries.
Items returned to us by the courier will be added back into our stock and your account will be credited with the order total, minus the shipping costs and the fee that the courier charges us to return the good back to us.
Currently, we are usually unable to ship credit/debit card paid orders to any address that isn't the cardholders registered address.